Privacy Policy
To provide quality services, our customers collect the required data for the safe and effective conduct of their transactions, against which the www.fiberlinen.gr follows the terms of this section and the principles of personal data protection of Law 2472/1997, as currently in force. The fiberlinen.gr - always within the legal framework - reserves the right to change the terms of protection of personal data after informing the users / visitors of this website.
We would like to assure you that for our company "C & G TEXTILES" based in Cointh P.C: 20131, the protection of our customers' personal data is of paramount importance. For this reason, we take appropriate measures to protect the personal data we process and to ensure that the processing of personal data both by the company itself and by third parties who process personal data on behalf of the company, is always carried out in accordance with the obligations set by the legal framework.
Data Controller – Data Protection Officer (DPO)
Our company informs you that, for the purposes of exercising its business activities and providing quality services, it processes personal data of its customers in accordance with applicable national legislation and the European Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) as in force. For any issue regarding the processing of personal data, please contact the personal data department of our company at the e-mail: [email protected]
What information we collect, what is the purpose of processing and how we use your personal data
We use your data in various ways that vary depending on the purpose of processing. There are cases in which our company will not be able to act if it does not have specific Personal Data, such as your Personal Data required during the processing of your orders so that they can be delivered by the carrier to you and not to another third party. The purposes of processing your personal data are:
● The provision of the services you assign to us and wish to receive from us, such as the purchase of products you wish to purchase from us. More specifically, to deliver your orders and be able to support you after the sale, the necessary information we need are:
○ your name and surname and for businesses the company name, profession, VAT number and Tax Office, so that the employee making the delivery knows to whom he must deliver.
○ You are billing and/or delivery address so you can pick up at your place.
○ the telephone number so that we can contact you regarding your order.
○ your email address, so that you receive updates regarding your order.
All the above are necessary for fraud prevention and detection against you and our company.
● Commercial communication / sales promotion (information on new products and services of the fiberlinen.gr offers, etc.) With your consent and if you have provided us with your subscription to our newsletter and personalized communication, your necessary information, as appropriate, the following possibilities are provided: you will be able to receive all our updates and offers that we send via emails, text messages or Instant messaging through relevant services (for example SMS, Viber, Push Notifications, etc.)
● Extracting only statistical statements regarding its customers and / or their purchases in the fiberlinen.gr
Credit/Debit Card Details
Credit card details are requested during the completion of your orders if you choose the relevant payment method and relate exclusively to their electronic transmission through a secure environment to the banking institution for the completion of your payment only. Our company does not store any credit card details in its systems, beyond the last 4 digits of the number of cards, so identification can be made if needed.
What are the reasons for processing your personal data?
We process the personal data you provide to us only when we have a legitimate reason to do so. Reasons for processing your personal data are:
● the provision of the services you assign to us and you wish to receive from us, such as the purchase of products and consequently the fulfillment of our contractual obligations in this context, for the proof of your orders, for after-sales support, to communicate with you about your orders and generally where it is reasonably necessary or required to meet legal or regulatory requirements, resolving disputes, preventing fraud and abuse, or enforcing the terms and conditions.
● compliance with an obligation imposed by law, such as regulatory compliance for tax purposes.
● The consent you provide under the specific conditions set by the legal framework, in order to: subscribe to newsletters, receive updates on products, services, offers, participate in a satisfaction survey, send you personalized updates, etc. fiberlinen.gr will not abuse its ability to communicate with users at their email or postal address or by telephone for the purpose of promoting new products and services or informing about offers. At the same time, users are given the option to stop receiving such messages at any time.
Where is your data transferred?
For information on the purchase of goods and / or services through the online store: To the store or to the management staff of the online store who undertakes the execution of your order. Fiberlinen.gr may assign to a third party cooperating with it the provision of support services for the purpose of commercial communication of the Company with the customers of the online store. Whenever support services are outsourced to a third party, fiberlinen.gr requires and commits such a company to comply with the principles of confidentiality observed by fiberlinen.gr regarding the personal data of customers/users.
Our company transmits personal data to third parties, to whom the company assigns the processing of personal data on its behalf. In particular, the data is transferred only to companies cooperating with our company that provide services for the purpose of sending advertising material and personalized offers. Also, for the purpose of implementing the sales contract, data is transmitted to partner companies that have been assigned the execution of part of the contract, such as transport companies or pick-up points selected by you.
Fiberlinen.gr in no way discloses, sells, exchanges, grants, leases or in any other way makes available to third legal or natural persons the information you entrust to us. The only exception to this commitment is the case where the customer has been previously informed and / or the customer has given his consent to the collection of his data, and / or disclosure of personal data is required by law and / or is necessary for the execution of the customer's order through the physical store fiberlinen.gr he has chosen and / or the fullest protection of the www.fiberlinen.gr and users from malicious actions of third parties, which jeopardize the safety of the above.
Storage Period
The data storage period is decided based on the following specific criteria, depending on the case:
● When processing is required as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as required by the relevant provisions.
● When processing is performed on a contractual basis, your personal data is stored for as long as necessary for the performance of the contract and for the establishment, exercise, and/or support of legal claims under the contract.
● For the purposes of promoting products and services (marketing activities), your personal data is kept until your consent is withdrawn. This can be done by you at any time. The withdrawal of consent does not affect the lawfulness of consent-based processing in the period prior to its withdrawal.
● We also retain your account data for as long as you keep it and you have not requested its deletion. Your data, which you give us in order to provide you with services, will be retained for as long as necessary so that we can continue to provide you with these services. Where reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may retain some of your information as required even after your account expires or we no longer need to provide you with your services.
To withdraw your consent, please contact our Data Protection Officer (DPO) at the following e-mail: [email protected]
What are your rights in relation to your personal data?
The fiberlinen.gr, in accordance with the provisions of the Law on the Protection of Individuals with regard to the Processing of Personal Data, provides users with the possibility, when filling in their personal data in the special electronic form, not to grant their consent to the processing of their personal data for sales promotion purposes. Every natural person whose data is processed by our company enjoys the following rights:
● Rights of Access
Our Company keeps a record of the above information, for as long as you are a registered member of the fiberlinen.gr. Users have the right to access their personal information (Article 12 of Law 2472/1997) in order to be aware of and verify the lawfulness of processing. Thus, you have the right to access the data and receive additional information about their processing.
● Right to rectification and/or erasure
You have the right to study, correct, update or modify your personal data. You have the right to request the deletion of your personal data and generally to object at any time to the processing of data (article 13 of Law 2472/1997) when we process them based on your consent or in order to protect our legitimate interests. In all other cases (such as, for example, when there is a contract, an obligation to process personal data imposed by law, public interest), this right is subject to specific restrictions or does not exist, as the case may be.
● Right to data portability
You have the right to receive your personal data free of charge in a format that allows you to access, use and process them with commonly used processing methods.
● Right to withdraw consent
Finally, our company informs you that where processing is based on your consent, you have the right to revoke it freely, without affecting the lawfulness of processing based on your consent before you revoke it. To withdraw your consent, please send us the following e-mail: [email protected]. You can also use the unsubscribe options by following (clicking) the corresponding link in our electronic communications.
Personal Data Security
Fiberlinen.gr has incorporated the most modern and well-established security applications concerning users' personal data and the uninterrupted availability of the services provided. We implement appropriate technical and organizational measures aimed at the safe processing of personal data and the prevention of accidental loss or destruction and unauthorized and/or illegal access to, use, modification or disclosure thereof. In any case, the way the internet works and the fact that it is free to anyone does not allow guarantees to be provided that unauthorized third parties will never be able to violate the applicable technical and organizational measures, gaining access and possibly using personal data for unauthorized and / or unlawful purposes.
Child protection
Fiberlinen.gr strictly follows clear policies in favor of children. The collection, use and disposal of their personal data as well as the data of their family takes place only after the express written approval of their guardians. The fiberlinen.gr assures its customers that it has taken all necessary measures so that the content of advertisements/advertising messages:
- Not to affect children negatively on a spiritual and moral level
- Do not misrepresent the quality, magnitude, value or performance of the advertised goods
Cookie notice - What are Cookies?
Cookies are small files with information that a website stores on a user's computer (usually in a web browser such as Chrome, Opera, Mozilla Firefox, Edge, etc), so that each time the user connects to the website, the latter retrieves this information and offers the user services related to them. A typical example of such information is the user's preferences on a website, as stated by the user's choices on that website (e.g. selecting specific "buttons", searches, ads, etc.).
How and why do we use Cookies?
Our online store uses Cookies to collect online activity information, to store your preferences and settings as well as to optimize your navigation experience on the site. We also use cookies to personalize content and ads, provide social media features, and analyze your traffic. In addition, we share information about how you use our website with social media, advertising and analytics partners, who may combine it with other information you have provided to them or collected in connection with your use of their services. Cookies in no way harm your device and may allow us to offer you faster and better navigation on our website. We store on your device the cookies strictly necessary for the operation of the website. By further using the website of our store you accept the use of cookies.
How to delete Cookies
By disabling Cookies or withdrawing your consent, certain functions of the website will not be available. In addition, the performance and functionality of the website may be affected. You can delete cookies and disable their use. Select the browser you are using and follow the instructions:
Chrome - https://support.google.com/chrome/answer/95647?hl=el
Safari - https://support.apple.com/el-gr/guide/safari/sfri11471/mac
Firefox - https://support.mozilla.org/el/kb/apaloifh-cookies-kai-dedomenwn-istoselidwn-firefox
Edge - https://privacy.microsoft.com/el-gr/windows-10-microsoft-edge-and-privacy
If you are using another browser, please consult the information of its provider.
Google Analytics usage data. Our company, in order to be able to constantly evaluate and improve the quality of the services it provides to the consumer, uses the Google Analytics service, which works with cookies. Through this service, if you have previously given your consent through the browser of your choice, usage statistics are securely communicated by us to Google. The data received by our company through this service is covered by Google's privacy policy as well as its cookie policy, at the end of which you can withdraw any consent.